Handling Complaints: Your Feedback Matters | FxGrow
Chat Icon Call Icon Quick Icon Chat Icon mobile side icon 2
×

Warning

JUser: :_load: Unable to load user with ID: 531
Complaints

|Complaints Handling Procedure



The Company will maintain an effective and transparent procedure for the reasonable and prompt handling of our current or potential client’s complaints.


1. Following the receipt of the complaint the Head of the Administration/Back Office Department, within 5 working days, shall communicate with you the remedy measures or explanations related to your concern.


You may submit the following complaint form in three ways always addressing the form to The Head of the Administration/Back Office Department

By post to the following address: Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.
Via e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with a subject line: "Complaint "
back to top
  Facebook Instagram Twitter LinkedIn YouTube Threads Threads Threads
*Trading Forex and CFD's is Risky

 
Risk warning:
CFDs are complex instruments that come with a high risk of losing money rapidly due to leverage. Whilst leverage enables traders to magnify their profits on successful trades, it is still possible for significant losses to occur. As such, we urge all clients to adopt a prudent risk management strategy in accordance with their investment goals and level of trading experience. Please ensure you read our Risk Disclosure, Terms and Conditions and Trading Rules in full.
We do not accept or solicit US and Australian Citizens neither clients that posses dual citizenship from the United States or /and Australia.

Registration Address:
Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.

Registration Number: 2025-00194

Disclaimer:
The information provided by FxGrow including but not limited to our website content, trading platforms, market analysis, and educational materials, is for general informational purposes only. While we strive to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the information, products, services, or related graphics provided.

Copyright © 2015 - 2025. FxGrow

RISK WARNING: CFDs are complex instruments that come with high risk due to leverage. Your capital is at risk.
Accept all cookies