The Company will maintain an effective and transparent procedure for the reasonable and prompt handling of our current or potential client’s complaints.
1. Following the receipt of the complaint the Head of the Administration/Back Office Department, within 5 working days, shall communicate with you the remedy measures or explanations related to your concern.
You may submit the following complaint form in three ways always addressing the form to The Head of the Administration/Back Office Department : DOWNLOAD COMPLAINTS
Via fax to the following number +441483600911
NB: You can also refer to VFSC and the financial ombudsman if the company fail to solve your concern.